Having trouble printing bank statements, etc?

Posted on Posted in Informational

Several clients noted this month that when they tried to print the contents of bank statements/pages and other web pages, that the page printed with no content. It might show a 404 error for no data found. We tried a work around that involved selecting a portion of the content with the mouse and then right-clicking and choosing Print Preview – then Print. While this worked for printing the current page, it sometimes did not print 2nd and subsequent pages. As well, it was a bit cumbersome to go through the steps.

When this occurred to the 2nd client, I thought I would research the issue. It turn out that this is known as an issue with June updates to Windows 7, 8 and 10. Security Update KB4022719 for Internet Explorer appears to be causing the issue. If you don’t see this update in your list of applied updates, it is included in Cumulative Security Update for Internet Explorer 11 KB4021558.

There is a update that can be applied to fix this that leaves one vulnerability un-patched. There may be a further updates from Microsoft that totally resolves it but that is not know yet. Update KB4032782 fixes the printing issue, but as noted, leaves one vulnerability open. Customers who install KB4032782 to restore printing functionality will be vulnerable to CVE-2017-8529, but can be protected from all the other vulnerabilities resolved in the June security roll-up.

Also note: After you install this update, Internet Explorer 11 may crash when you visit some websites. The problem may occur if the website is complex and uses certain web API’s.
Microsoft is researching this problem and will post more information in this article when the information becomes available.